Returns
Returns & Withdrawal
Last updated: 22 February 2026
🚫
Order Cancellation
✓ Free
Before shipping
You can cancel your order for free, provided it has not been shipped yet.
📋 How do I cancel?
Contact us as soon as possible using one of the following methods, mentioning the order number:
- Email: info@leather-sandals.com
- Phone: +30 23910 21132
⚠️ Important
If the order has already been shipped, cancellation is not possible. In this case, you can exercise the right of return/withdrawal after receipt.
🇬🇷🇪🇺
Greece & European Union
✓ Free returns
30 days
- Return within 30 days of delivery
- Return shipping cost: Free
- Items must be unworn and in original packaging
- Refund to original payment method within 14 days
📮 Return address
Emmanouela Alevizopoulou, Gymnasiou 15, 57007 Chalkidona, Greece
🌍
Non-EU countries
Customer pays return
30 days
- Return within 30 days of delivery
- Return shipping cost: Paid by customer
- Items must be unworn and in original packaging
- Refund to original payment method within 14 days
📮 Return address
Emmanouela Alevizopoulou, Gymnasiou 15, 57007 Chalkidona, Greece
🇺🇸
USA — Final Sale
Final sale
- Orders to the USA are final sale and returns are not accepted
- Exception: Defective or incorrect items (see below)
- Please check size carefully before ordering
🔧
Defective or wrong product
✓ Applies everywhere (including the USA)
If something is not as it should be, contact us immediately and we will resolve it.
⚠️ Exception (applies everywhere)
Personalized/made-to-order products are not covered by the right of withdrawal.
📦
Return process — step by step
- Contact us: Send an email or call, mentioning the order number.
- Form (optional): Fill out the Withdrawal Form if you wish.
- Instructions: You will receive a return label (free for Greece & EU).
- Refund: After inspection, refund to the original payment method.
⏱️ Processing time
Up to 10 days from receipt at the workshop.
- If you paid for shipping → we refund the basic/standard cost
- Express shipping services are non-refundable
⚖️
General legal terms
Nothing here limits your legal rights as a consumer.
- Proof of shipment: keep it until the refund is completed
- Third-party duties/taxes: non-refundable
- Applicable law: Greek + EU consumer protection law
- Languages: in case of discrepancy, the Greek version prevails
📝 Policy modifications
In case of changes — the version you see at the completion of your order applies.
📄
Withdrawal Form
Use it only if you want to withdraw from the contract. You can also simply notify us via email/phone.
Withdrawal Form To: EMMANUELA handcrafted for you® Emmanouela Alevizopoulou Georgios Gymnasiou 15, 57007 Chalkidona, Greece Email: info@leather-sandals.com Tel.: +30 23910 21132 I declare that I withdraw from the sales contract of the following goods: — Order number: ………………… — Product(s): ………………… — Date of receipt: ………………… — Full Name: ………………… — Address: ………………… — Signature (if submitted on paper): ………………… — Date: …………………
Do you have questions?
EMMANUELA handcrafted for you®
Emmanouela Alevizopoulou Georgios — Gymnasiou 15, 57007 Chalkidona, Greece