Terms & conditions
General terms of online store
This website (hereinafter referred to as "the Store") is the online store for the online sale of the products of the private company Emmanuela Alevizopoulou with the distinctive title "Emmanuela - handcrafted for you" (VAT Number: ΕL053866282, D.O.Y Ionias, G.E.MI Number: 37768905000) based in Greece, in Chalkidona, Thessaloniki, Gymnasiou 15, 57007 (hereinafter "Business"). These General Terms of Transactions (hereinafter the «GTT») are intended to state in a clear, unambiguous and comprehensible manner, respecting the principle of good faith and the provisions governing the validity of legal acts, the terms that govern and regulate the relations of the company with the respective visitor and / or customer of the Store, in accordance with Law 2251/1994 on "Consumer Protection" and in particular the provisions relating to distance marketing and Law 2472/1997 on "Protection of the individual from the processing of Personal Data", as in force today.
Every entry, tour and transaction with the Store, makes you a visitor and / or customer of the Store. Before proceeding with your tour of the Store, please confirm that you have read and fully understand these GTTs and that you accept them as any use and / or transaction hereafter with the Company through the Store implies your full and unconditional acceptance of these GTTs.
The Company confirms that it will not use your personal information for use not specifically authorized by you, nor will it send or disclose to third parties (natural or legal persons) not related to the Company such information without your express and specific consent to this, except where disclosure is required to execute your order (eg partner shipping companies) or is required by law.
However, a prerequisite for the initiation and processing of the transaction between us is the disclosure by you of some of your personal information, such as your name and contact details, your payment details (eg your credit card number) , your address for sending your order etc. Also, when you navigate the Store using your personal account at emmanuela.shoes , the company may collect information from your computer operating system, your browser and the address of the internet provider (IP) for Traffic measurement, ordering history and purchasing interest in order to improve its services or keep an internal accounting file.
Minor visitors to the Store may access it and its services only with the consent and under the supervision of their parents or guardians. Without having to submit their personal information. In case of submission of such data by minors, the company immediately deletes the relevant information.
The Store allows its visitors / customers to access the file where their personal data are collected and stored as above and to make corrections, deletions, modifications and additions of the data and information they have submitted to it.
Security - Cookies - Links
For the safe navigation of the Store as well as for the security of your transactions with it, the company takes every appropriate measure by adopting modern high quality security standards in accordance with market trends, such as high levels of SSL (Secure Socket Layer) encryption technology operated by Thawte during the input of sensitive personal data offering 256 bit encrypted communication. Please note that we do everything possible to protect your personal data and that the secure navigation in the Store as well as the protection of the password in your personal account of emmanuela.shoes is up to you.
In the Store it is possible to find links that lead to other websites, which are managed by third parties or which belong to third parties (natural or legal persons) not affiliated with the company or the Store. In this case, it is clarified that the company and the Store are not responsible for the content of these linked websites and their use by visitors / customers as they are outside the Store and out of the control of the company. The indication of these links does not imply a statement of the company regarding the reliability, security and content of them, the services and products provided through them and their use is the sole responsibility of the visitors / customers. Therefore, for any problems that may arise during your browsing of these linked sites or in connection with your transactions with them, please contact their administrators directly, who are solely responsible for these sites.
Items for Sale
The products sold by the Store are products of the company (hereinafter the "Products"). The features and other accompanying details of these products for sale are available and you can get information by following the search instructions listed in the Store and selecting (click) the name of the respective product. The prices listed in the relevant catalogs next to each product also include VAT (24% or 19% for Germany). These prices refer to the Products and the quantities which are available in the warehouse of the company, while the Store reserves the right to adjust the prices without notice.
Order Submission / Cancellation
The submission of an order for Products constitutes a binding offer to purchase the said Products at the total price indicated at the time of submission of the order, as it includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a guest / customer. Your order is completed upon acceptance by the company by sending a written confirmation email to you at the email address you indicated when submitting that order. Otherwise if you do not receive a confirmation message of your order, please contact the Store immediately at email@example.com in order to request the successful completion of your order.
The Store uses a mechanism to cancel an order (in whole or in part) that has already been registered and has not yet been delivered. For any cancellation of an order (in whole or in part) you will need to send an email to firstname.lastname@example.org or call at (+30) 2391021132. This feature is offered to you until we inform you about the shipment of your order. Cancellation is not possible after this time.
Payment of each order is made with absolute security using VISA and MASTERCARD credit card of any bank through Technology Security Protocol SSL (Security Certificate & SSL Technology), the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD. It is also possible to pay through a secure PayPal transaction, by deposit in one of our bank accounts or by cash on delivery.
Emmanuela.shoes has taken all the necessary measures for the security of transactions using your credit card. However, in the event that your credit card has been proven to have been fraudulently used, your charge may be canceled at your request by the Bank that issued your credit card, which should investigate your complaint or complaint. For this reason, as soon as you realize that this has happened, you have an obligation to inform the issuing Bank, in order to cancel it and to exclude its use by unauthorized persons.
Method - Time - Shipping Cost
The Products are of excellent quality and are carefully packaged. If you declare relevant when submitting your order, the Products may be sent to you at your own risk and expense through courier service and no later than 5 working days from the date of confirmation of your order at the place you have indicated at the time of submission of. Shipments will be made daily, except Saturdays, Sundays and holidays. The shipping cost is the same for shipping throughout Greece.
The delivery time of the Products is subject to a reservation regarding the availability of those ordered in the Store's warehouses as well as to reasons of force majeure (eg bad weather conditions, strikes, etc.), in which case we will inform you via email or phone in order to let us know if you wish, under these circumstances, the completion of your order.
Prices of the Items for Sale
The prices listed in the relevant catalogs next to each product also include VAT. These prices refer to the quantities that are available in the company's warehouse, while the Store reserves the right to adjust the prices.
Withdrawal - Product returns
General Terms of Returns
Returns are accepted within 14 days from the date of receipt, with a return to the company's address.
The shipping costs of the return are borne by the buyer.
The product or products must be in the condition in which you received them, have not been used, worn, soiled or are in any condition other than their original condition and the safety tab has not been removed.
In case of return it is necessary to inform us by email or by phone about the return. Returned products can be changed to another item, size or color, or refunded. We return the amount of the value of the product. Returned products are your responsibility until they reach us. Make sure they are properly packaged and can not be damaged during transport. Returns we receive outside of our policy terms will not be accepted.
The return address is: Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona, Thessaloniki, Greece.
How do I return the product?
In case you want to return a product, please contact us first at email@example.com call at 2391021132, stating your order number, the product or products you wish to return and the reason for their return.
Return of defective product
All our products go through quality control before they are shipped. However, if you encounter a problem and the product you received is defective, you should follow these steps:
- Contact us by calling at 2391021132 or e-mail us at firstname.lastname@example.org
- Fill in the attached Return Form that you received with your order.
- Place the return form together with the product you wish to return in secure packaging.
- Call the ACS courier &return the parcel to the address Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona N. Thessaloniki, Greece, with a charge to the recipient, ie the emmanuela.shoes
Emmanuela.shoes will undertake to either replace the defective product with a new one (depending on the stock) or to refund your money
In case of replacement, we will need 3-5 working days from the receipt of the return so that the process is completed and the new product is shipped.
In case of refund, it will depend on the payment method with which the initial purchase was made. That is, cash on delivery will be refunded to the bank account you stated on the return form, credit / debit card payment will be refunded to your card and similarly PayPal payment will be refunded to your PayPal account.
How will my money be refunded?
Once we receive your return, the refund procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card charge, or by refunding via Paypal, or by depositing the amount within seven (7) working days in the bank account that you will indicate to us as long as you have paid with pay on delivery.
How much will I be refunded?
We will refund the amount corresponding to the value of the products and any shipping costs.
Contact the company
Any visitor / customer of the Store can contact the company by phone at 2391021132 or in writing electronically at email@example.com, or by post to the address of the business listed above.
Intellectual Property Rights
Except for the expressly stated exceptions (copyrights of third parties, affiliates and operators), all content of the website, including images, graphics, photographs, drawings, texts, overall appearance, services and Products provided and in general all the archives of the Store are intellectual property, designs, insignia, signs, symbols, signs and registered trademarks and service marks of the company, its affiliated companies and companies and its suppliers and are protected under the relevant provisions of Greek and European law as well as international conventions. The other products or services that may be mentioned in the Store and bear the marks of the respective organizations, companies, partners, agencies, associations or publications, are their own intellectual and industrial property and therefore they bear the relevant responsibility.
Liability of the Parties
The visitor / customer, by accepting these GTTs and browsing the Store, you responsibly declare that you are legally competent to conclude this contract as well as to use the Store under the terms and conditions mentioned here. Also, as a visitor / customer of the Store you agree and accept that you are financially responsible for any use of the Store as well as for the use of your www.emmanuela.shoes account by others - including the people who reside with you and thus you agree to supervise each use of the Store by minors using your account or name. The company, including its consultants and employees, is liable only for fraud or gross negligence and only for positive damage and this liability may not exceed the value of the products sold.
Applicable law and other terms
The Company and the Store reserve the right to modify or renew in writing these GTTs without notice, which will be valid from the date of their posting in the Store. Failure to exercise any right of the company can not be interpreted as a waiver of it.
Your navigation, use and transaction with the Store is governed by Greek law, the law of the European Union as well as the relevant international treaties. Any dispute that arises during the navigation, use and transaction with the Store is introduced for adjudication in the competent courts of Thessaloniki, Greece.
Consumer right to complain through the electronic dispute resolution platform
According to Directive 2013/11 / EC, which was incorporated in Greece with JMD 70330/2015,The possibility of electronic settlement of consumer disputes is now foreseen with the Alternative Dispute Resolution procedure throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms.