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Returns

Return Policy

At emmanuela.shoes we respect your right to return the products you bought, free of charge and without having to tell us the reason why you want the return, within 30 calendar days from the date you receive them. In this case you will only be charged the direct shipping costs for the return of the products.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie without being used or worn in their original packaging, together with the retail receipt or invoice.

In the rare case of receiving a defective, worn or different product from the one you ordered, please contact us immediately to arrange for free return and replacement.

To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the items sold and their intact packaging, in order to identify any obvious problems (eg worn goods, wrong item, etc.).

In case of return of the items, your refund will be completed within 10 days from the date we receive them. The exact time of your refund depends on how you chose to pay for your order.


Please contact us before returning any product.

Return process:

All our products go through quality control before they are shipped. However, if you encounter a problem and the product you received is defective, you should follow these steps:

For customers in Greece & Cyprus:

  • Contact us at 2391021132 or e-mail us at info@leather-sandals.com
  • Place the return form together with the product you wish to return in secure packaging.
  • Call ACS courier &return the parcel to the address Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona, Thessaloniki, Greece, with a charge to the recipient, ie emmanuela.shoes

For customers from the rest of the world

Send the product you wish to return in secure packaging by selecting one of the following addresses, depending on which country you are in.


Australia


BA Trading - EZI - Emmanuela
143 Tranquil Drive
Carramar WA 6031
AUSTRALIA


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


BA Trading - EZI - Emmanuela

143 Tranquil Drive

 

Carramar

WA

6031


Canada


EZI - C/O Delivery Net - Emmanuela
45 Mural Street, #3
Richmond Hill ON L4B 1J4
CANADA


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


EZI - C/O Delivery Net - Emmanuela

45 Mural Street, -3

 

Richmond Hill

Ontario

L4B 1J4


France


EZI RETURNS - Emmanuela
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
FRANCE


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


EZI RETURNS - Emmanuela

70 Avenue Jean Jaurès

 

Bagnères de Luchon

Haute Garonne

31110


Germany


Emmanuela - C/o Ezi Returns
Industriestraße 30
21394 Kirchgellersen
Germany


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


Emmanuela - Co Ezi Returns

Industriestraße 30

 

Kirchgellersen

 

21394


Italy


IFS - Ezi Returns - Emmanuela
Via dell'Industria 58/A
20037 Paderno Dugnano
Milano


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


IFS - Ezi Returns - Emmanuela

Via dell'Industria 58/A

 

Paderno Dugnano

Milano

20037


Mexico


Chronos - EZI - Emmanuela
Calle Dubai 112
Parque industrial Logistik II
79526 Villa de Reyes
San Luis Potosi


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


Chronos - EZI - Emmanuela

Calle Duba 112

Parque industrial Logistik II

Villa de Reyes

San Luis Potosi

79526


Netherlands


Parcel NL - Ezi - Emmanuela
Euregioweg 350
7532 SN Enschede
NETHERLANDS


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


Parcel NL - Ezi Returns - Emmanuela

Euregioweg 350

 

Enschede

 

7532 SN


Poland


Retco - EZI RETURNS - Emmanuela
ul. Parzniewska 18 bud 2
05-800 Pruszków


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


Retco - EZI RETURNS - Emmanuela

ul. Parzniewska 18 bud 2

 

Pruszków

.

05-800


Portugal


MULTISOURCE, Lda. - EZI - Emmanuela
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


MULTISOURCE, Lda. - EZI - Emmanuela

Estrada de Santo Antão, 9

 

IC2 – Pavilhão D

Batalha

2440-901


Spain


DEVO - EZI - Emmanuela
Calle Narcis Monturiol 41
29603 Marbella
SPAIN


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


DEVO - EZI - Emmanuela

Calle Narcis Monturiol 41

 

Marbella

.

29603


UK United Kingdom


PJW - EZI RETURNS - Emmanuela
Unit 10 Watchmoor Trade Centre
Watchmoor rd
Camberley
Surrey
GU15 3AJ
UNITED KINGDOM


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


PJW - EZI - Emmanuela

Unit 10 Watchmoor Trade Centre

Watchmoor rd

Camberley

Surrey

GU15 3AJ


UnIted Arab Emirates


Toil & Tinker - EZI - Emmanuela
Warehouse 11, Al Quoz Industrial Area 1
Al Asayel Street
Dubai
U.A.E.


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


Toil & Tinker - EZI - Emmanuela

Warehouse 11, Al Quoz Industrial Area 1

Al Asayel Street

Dubai

.

.


USA -Florida


CFS - EZI - Emmanuela
5401 NW 72nd ave
Miami FL 33166-4941


Full Name:

Street Address line 1:

Street Address line 2:

City:

State / County:

Post / Zip Code:

 


CFS - EZI - Emmanuela

5401 NW 72nd ave

 

MIami

FL

33166-4941


Emmanuela.shoes will either replace your defective product with a new one (depending on stock) or refund your money.

In case of replacement, we will need 3-5 working days from the receipt of the return so that the process is completed and the new product is shipped.

In case of refund, it will depend on the payment method with which the initial purchase was made. That is, cash on delivery will be refunded to the bank account you stated on the return form, credit / debit card payment will be refunded to your card and similarly PayPal payment will be refunded to your PayPal account.

How will my money be refunded?

Once we receive your return, the refund procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card charge, or by refunding via Paypal, or by depositing the amount within seven (7) working days in the bank account that you will indicate to us as long as you have paid with pay on delivery.

How much will I be refunded?

We will refund the amount corresponding to the value of the products and any shipping costs.

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