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FAQ

All our products go through strict quality regulations. However, if you have a problem, contact us at info@emmanuela.gr

No, you do not need to create an account. You can place an order as a guest. However, creating an account allows you to save your personal
information and addresses, for faster verification every time you make purchases from us in the future.

In the rare event that you are not satisfied for
any reason, you can return your products within 30 days of
receipt. The item must be in its original condition which has not been used without marks or scratches. Contact us for detailed instructions. For more
instructions on trouble-free returns, visit the return policy page.

To change your password, click
on "My Account" and then on "My Profile
".

If you have lost or forgotten your password, click "Forgot my password" on the account login page and follow

the instructions.

VAT is included in the price of the product.

We always use the latest available online security features, working with the most reputable
organizations like Stripe, adopting the latest and most stringent
European Safety Regulations PSD2 and offering the highest
security encryption services.

You will be informed at every stage of the order via email or sms. You can also check the status of your order in the "My Account" section of our website.

Yes, you can cancel a part or all of your order at any time, as long as you have not paid. To cancel an order after payment, contact us at questions@emmanuela.gr

If you wish to cancel your order while it has already been sent, you can return it to us and be refunded the full cost, except the shipping expenses. Please contact us at
questions@emmanuela.gr for further information.

Yes, we support worldwide delivery to any destination globally. Chack our shipment page for further information regarding times of shipment.

If this happens, please contact us at
questions@emmanuela.gr where we will advise you on how to proceed.

If you are missing on delivery, the courier will leave a note at the entrance detailing how you can arrange a different delivery date.

We cooperate for deliveries within Greece with ACS. The parcels are delivered in 1-2
days.

Yes, you can choose a different delivery address in case you want to offer the product as a gift.

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